Refund policy

Return & Refund Policy

Last Updated: [23-05-2026]

Thank you for shopping with us. We want you to feel confident when purchasing from our store. If you are not completely satisfied with your order, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The item must be unused, unworn, and in its original condition.
The item must be returned in the original packaging with all tags, labels, and accessories included.
Proof of purchase or order confirmation is required.
The return request must be submitted within the return timeframe mentioned below.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [24Hours] of receiving their order.

Any return requests made after this period may not be accepted.

3. How to Start a Return

To initiate a return, please contact us at:

Email: [labledifferent.com]

Please include:

Your order number
Product name
Reason for return
Photos (if the item is damaged or defective)

Our support team will guide you through the next steps.

4. Refund Process & Timing

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Please allow [3-5 Days] for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We offer exchanges for eligible items if:

The product arrives damaged or defective
The wrong item was shipped
Size exchange is applicable (if your store offers sizing)

To request an exchange, contact us at [labledifferent.com] within [24Hour] of delivery.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [24 Hour] of receiving the item.

Please include:

Your order number
Clear photos of the product and packaging
Description of the issue

We will work quickly to provide a replacement, exchange, or full refund at no additional cost.

7. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Sale or clearance items
Gift cards
Customized or personalized products
Intimate or hygiene-related items
Digital/downloadable products
Items marked as “Final Sale”

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost or missing return packages.

9. Cancellation Policy

Orders may only be canceled within [24 HOURS] of placing the order. Once the order has been processed or shipped, cancellation may not be possible.